About us
Customer Experience Desk
Journey mapping, voice-of-customer research and service design.
Covers customer experience research, journey mapping, service blueprinting and measurement for teams designing and running services in Australia.
What we cover
Customer Experience Desk reports on Customer experience research and design. Coverage is organised into 6 sections: Journey Mapping, Voice of Customer, Service Blueprints, CX Measurement, Service Recovery, Accessible Experiences. It is written for CX and service design practitioners.
How we work
Articles should be useful to someone who actually has to decide or implement the matter: concrete, verifiable and honest about what depends on the business, the region or the legal position. Where a topic is governed by law or tax rules, the article says so, rather than pretending to replace professional advice.
We correct errors visibly. If a correction changes the substance of an article, the article states what has changed.
Contact
Corrections, tips and questions: [email protected]. For advertising and partnerships, see the advertising page. Publisher details are in the legal notice.