Editors
Desks
Articles are assigned to the relevant desk, not to an individual. Each desk is responsible for part of Customer Experience Desk.
Desk Experience Governance
Measurement, recovery and prioritisation
Looks at experience measurement, service recovery, accessibility and how improvements are prioritised and tested.
Desk Journeys
Journey mapping and service design
Examines journey maps, service blueprints and effort reduction across digital and assisted channels.
Desk Research
Customer interviews and voice of customer
Covers customer interviews, voice-of-customer programmes and the research base behind experience decisions.