Accessible Experiences
Accessible customer experiences
Review accessibility from finding a service through to its outcome, including information, ways to act, help routes and follow-up.
Section
Accessible Experiences
Accessible Experiences
Including customers with different access needs in research
Recruit around the customer task, arrange accessible participation and report what sessions can and cannot show.
Accessible Experiences
Keeping customer evidence visible in management decisions
Prepare decision papers that show customer accounts, service measures, sample limits, uncertainty and the outcome to check.
Accessible Experiences
Recording accessibility barriers without guessing customer abilities
Write barrier records that separate observed actions, service responses, customer accounts and explanations still to check.
Accessible Experiences
Reviewing service information for plain language
Review a service page or message for clear action, accurate conditions, familiar words and a next step customers can use.